berhadiah Terms of Use

Account opening on berhadiah begins when you submit your email, create a password, and provide your phone number. We then ask for government-issued ID and proof of address — typically a utility bill or official letter. Our verification team reviews these documents within one business day (excluding Idul Fitri, Idul Adha, Imlek, and Nyepi holidays). Once verified, your account unlocks for deposits and gaming.

We at berhadiah operate under specific terms that govern your account, your deposits, your withdrawals, and our settlement of gaming outcomes. These terms are not hidden in dense legal language — we explain them plainly so you understand what berhadiah offers and what we expect from you. This page sets out those core terms.

By creating an account on berhadiah, you agree that you understand these terms, you comply with your own jurisdiction's law, and you accept our settlement procedures. Our services are available only where local law permits online gaming and wagering.

Account Terms and Eligibility on berhadiah

When you join berhadiah, you confirm that you are of legal age in your jurisdiction and that you operate within a territory where our services are lawfully available. We do not offer berhadiah to users in territories where online gaming is prohibited. You bear responsibility for verifying this compliance — we check your registration location, but you must confirm your own jurisdiction's status independently.

Our berhadiah account is personal and non-transferable. You cannot share your login credentials, and you cannot operate multiple accounts. If we detect duplicate or linked accounts, we reserve the right to close them and forfeit any balance. We use this rule to prevent bonus abuse and fraud.

Our berhadiah Deposit Policy

We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Our minimum deposit is our welcome offer. We charge no deposit fee on our side, though your payment provider may apply their own charges. You are responsible for any fees your bank or e-wallet provider deducts.

We process e-wallet subject to verificationly (mobile banking, local payment, online payment typically settle within minutes). Bank transfers take 1–2 business days depending on your bank's processing window. We credit your berhadiah account when funds arrive at our gateway — you see your balance update in real time.

Deposits are non-refundable once credited to your berhadiah account. If you believe a duplicate deposit occurred, contact our support team within 24 hours with your transaction reference. We investigate and reverse duplicate transactions where applicable.

Withdrawal and Settlement on berhadiah

You withdraw your berhadiah balance anytime by requesting a payout through your account. We route your withdrawal to your original payment source — the same e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or bank account you used for deposits. We cannot transfer to a different payment method or third-party account without re-verification.

Our withdrawal processing windows are: e-wallet transfers (local payment, online payment, e-wallet) typically complete within minutes; bank transfers within 1–2 business days. We process withdrawals during business hours. Weekend and holiday requests queue for processing on the next business day. Idul Fitri, Idul Adha, Imlek, and Nyepi holidays may extend processing by an additional business day.

Your berhadiah balance remains in your account until you request withdrawal. We do not charge withdrawal fees on our side, though your bank may charge incoming transfer fees. We show estimated processing time before you confirm — this is our commitment to transparency.

• 1
  Request berhadiah withdrawalInitiate

  Open your account, select "Withdraw", choose your payment method, and enter your amount.

• 2
  Confirm processing estimateReview

  We show you our estimated processing time and confirm your destination payment method.

• 3
  Receive your fundsComplete

  We send your withdrawal to your payment provider. Funds arrive per their processing timeline.

Gaming Outcomes and Settlement on Our berhadiah Platform

We settle live-dealer outcomes when our dealer executes each round or when our system confirms the result (roulette spin, blackjack hand completion, etc.). We settle sportsbook predictions when the match or event concludes with an official result. We settle slots based on the spin outcome from our certified game engine. We settle esports bets when the tournament or match concludes.

Our settlement is automatic. We credit or debit your berhadiah account instantly when the outcome is confirmed. You see the result and your updated balance in your account history. If you believe a settlement was incorrect, contact our support team within 24 hours with your game ID or transaction reference. We investigate and reverse or correct any confirmed errors.

We at berhadiah settle gaming outcomes according to our published rules and real-time data feeds. No manual override, no exceptions — transparency is our standard.

berhadiah Policy on Disputes and Account Security

If you dispute a gaming outcome, deposit credit, or withdrawal status, we investigate within 24–48 business hours. We access our transaction logs, verify the outcome against our game records or official data sources, and either reverse the issue or explain our findings. We keep all dispute records attached to your berhadiah account permanently.

Account Security and Your berhadiah Password

You are responsible for keeping your berhadiah login credentials confidential. We never ask for your password via email or chat. If someone gains access to your account, notify us immediately. We will freeze your account, investigate suspicious activity, and restore your account once verified. We cannot recover losses from unauthorized transactions if you shared your password or failed to secure your device.

We encrypt your berhadiah account data using industry-standard protocols. We store your government ID and address proof on separate, encrypted servers. We do not sell your personal information to third parties. Our Privacy Policy details our data handling — review it if you have concerns about how we process your information.

Account Pause and Closure on berhadiah

You can request a temporary pause on your berhadiah account anytime. We suspend your ability to log in or place new stakes for your chosen duration (1 day to 30 days). Your balance remains secure; we do not deduct fees during a pause. When your pause expires or if you request early reactivation, your account restores within one business day.

You can close your berhadiah account by contacting our support team. We request confirmation that you understand your account will be archived and your balance must be withdrawn before closure. Once closed, we retain your account data for regulatory purposes but you cannot reactivate it. You must open a new account if you wish to return.

Jurisdiction and Service Availability

Our berhadiah services are available only in jurisdictions where online gaming and wagering are permitted by applicable law. We enforce this through geolocation checks and periodic verification. If you relocate to a restricted jurisdiction or if local law changes, we may suspend your account and provide withdrawal instructions.

You are responsible for understanding your own jurisdiction's regulations. We do not provide legal advice. If you are uncertain whether berhadiah is lawful in your location, consult a local legal advisor before opening an account. Services across Jakarta, Surabaya, Bandung, Medan, and Semarang are subject to local compliance — we maintain service where permitted and suspend where prohibited.

These terms are our commitment to fair dealing with our berhadiah account holders. We update these terms periodically — we notify you of material changes via email at least 30 days before they take effect. Your continued use of berhadiah after notification means you accept the updated terms.