berhadiahPrivacy Policy

This page describes what data we collect when you use berhadiah and how we keep that data protected. Our berhadiah platform processes personal information to verify your identity, process your deposits and withdrawals, settle your game outcomes, and provide customer support. We encrypt sensitive data and limit access to authorized staff only.

We collect your email address, government identification document, proof of residential address, and payment method details when you register your berhadiah account. We also record your login history, game activity, transaction history, and communication with our support team. This data allows us to prevent fraud, comply with local regulations, and deliver our service reliably.

Our commitment on berhadiah is to be transparent about what we collect, how long we store it, and who may access it. This policy applies to all users of our berhadiah platform across supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, and Semarang.

What Data We Collect on berhadiah

Account Registration and Identity Verification

When you create your berhadiah account, we collect your email address and mobile phone number. We send a verification link to your email; you must confirm it before we activate your account. We then ask you to upload your government identification (national ID, passport, or equivalent) and proof of your current residential address (utility bill, lease, or official correspondence). We store these documents encrypted on our secure servers.

We use your identification data to verify that you are who you claim to be and to comply with Know Your Customer (KYC) regulations in your jurisdiction. We do not share your ID with third parties except where required by law or court order. We retain your ID documents for five years after your berhadiah account closes, then delete them securely.

Payment and Transaction Data

Our berhadiah platform processes your deposits and withdrawals through payment partners. When you select DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive your transaction confirmation and your payment method identifier (not your full banking credentials). For direct bank transfers via mobile banking, local payment, online payment, or e-wallet, we record your bank account number and name on file.

We retain all transaction records on our berhadiah servers for seven years to satisfy tax and anti-money-laundering compliance. Your payment processors (mobile banking, local payment, etc.) retain their own records separately and are subject to their own privacy policies. We do not store your full debit card or bank password — our payment gateway collects those directly from you.

Game Activity and Behavior Data

Our berhadiah platform records every prediction you place, every live-dealer game you join, every slot spin, and every sportsbook bet covering Liga 1, Piala AFF, and other tournaments. We log the exact timestamp, your stake, the outcome, and your account balance before and after each transaction. This data lets us settle bets accurately, investigate disputes, and detect unusual activity that might indicate fraud or account compromise.

We also collect technical data: your device type, operating system, browser type, IP address, and connection speed. This helps us optimize our berhadiah app performance and identify if your account is accessed from unusual locations (which might signal unauthorized login). We retain game history indefinitely so you can review your account activity anytime.

Customer Support and Communication

When you contact our berhadiah support team via chat, email, or phone, we store your message, our response, and any attachments (e.g., screenshots you send to report a bug). We use this conversation history to resolve disputes, improve our service, and train our support staff. We retain support conversations for two years, then archive them securely.

We at berhadiah keep all your data secure behind encryption and access controls. Only authorized staff can view your personal information, and we never sell it to third parties.

How We Protect and Use Your Data on berhadiah

Encryption and Server Security

We encrypt all data in transit using TLS (Transport Layer Security) and at rest using AES-256 encryption. Our berhadiah servers are located in data centres with physical security, redundant power, and automatic backups. We do not guarantee our servers are within Indonesia; some may sit outside your jurisdiction. If your local law restricts data storage outside your territory, contact our support team before registering.

We conduct annual security audits and penetration testing. We maintain incident response procedures; if we detect unauthorized access to berhadiah data, we notify affected users and relevant authorities within 72 hours.

Third-Party Processors and Partners

Our berhadiah platform uses third-party processors for specific functions. Our payment gateway provider (handles DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) processes payment data. Our email provider sends verification messages and support responses. Our analytics platform (anonymized — no personal identifiers) tracks general usage patterns to improve our service. Each processor signs a data protection agreement and is prohibited from using your data for their own marketing.

We do not sell your email, ID, or transaction history to advertisers. We may disclose your data if required by court order, law enforcement, or regulatory authority in your jurisdiction.

• 1
  Your data rights on berhadiahAccess

  You can request a copy of all personal data we hold on your berhadiah account. We provide this within 10 business days, excluding holidays like Idul Fitri and Idul Adha.

• 2
  Correction and deletionUpdate

  You can request we correct your email, phone, or address on berhadiah. We cannot delete verified ID documents (required for regulatory compliance), but we can flag your account for anonymization after closure.

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  Account closure and data retentionClosure

  You can close your berhadiah account anytime. We retain your transaction history for seven years for tax compliance, but delete game activity after two years if you request it.

Cookies and Tracking on berhadiah

Our berhadiah website and mobile app use cookies to remember your login session and language preference. These are essential for our service to function. We also use optional analytics cookies (Google Analytics) to understand how users navigate our site — these are anonymized and do not identify individuals. You can disable analytics cookies in your browser settings without affecting your berhadiah account access.

Contact and Data Subject Rights

If you have questions about how we handle your data on berhadiah, or if you wish to exercise your data subject rights (access, correction, deletion), contact our Data Protection Officer via email at [email protected]. We respond within 10 business days. Your jurisdiction may grant you additional rights (e.g., portability, objection to processing) — we comply with such rights where applicable.

This Privacy Policy on berhadiah is effective immediately and applies to all current and future account holders. We may update this policy to reflect changes in technology, law, or our service. We notify you of material changes via email and request your consent before implementing them. Your continued use of berhadiah after a policy update constitutes your acceptance.